Troubleshooting for your AppSumo license activation

If you got an error message in AppSumo while activating your Socital license, please review the below before contacting Socital support.

While activating your Socital license in AppSumo you may have gotten the below error message.

1. Did you already have another Socital account?

Follow this step ONLY if you already have another Socital account and you used the same email address to activate your AppSumo license.

If you already have another Socital account, you need to enter a new email address while activating your AppSumo license to create a new account. 

If you used the same email address as in your existing Socital account, activate your AppSumo license again with a different email address.

2. Your account was most likely created

If you don't already have another Socital account and you didn't use the same email address to activate your AppSumo license, then most likely your Socital account was already created.

In that case you only need to set a password for your new Socital account.

Go to "Reset password" at my.socital.com.

Enter the exact same email address as the one you entered when activating your AppSumo license and click "Reset".

You should receive an email in the inbox of the email address you entered to reset your password.

Click on "Choose a New Password" inside the email you received.

You should be redirected to a screen to enter and confirm your password.

You can now log into your Socital account with the email address and password you just set.

If the above steps didn't help in getting access to your Socital account, contact us at support@socital.com. We're happy to help!